1. Education

2. Employment History

TEACHING

Senior Lecturer [Lecturer Level C] (Full Time)

Enterprise Systems Cluster, Faculty of Information Technology, Queensland University of Technology (QUT)
April 2007- ongoing
Subjects Taught:

• ICT Professionalism
• Corporate Systems Management
• Information Systems (IS) development
• Business Process Modelling
• Business Process Management
• Qualitative Research Methods in Information Systems

Lecturer [Lecturer Level B] (Full Time)

School of Information Systems, Faculty of Information Technology, Queensland University of Technology (QUT)
August 2003 – April 2007
Subjects Taught:

• Business Process Modelling
• Business Process Management
• Systems Analysis and Design
• Advanced Research Methodologies (Qualitative Research Module)
• Process Engineering
• Process Modeling
• Systems Lifecycle

Associate Lecturer [Lecturer Level A] (Full Time)

School of Information Systems, Faculty of Information Technology, Queensland University of Technology (QUT)
January 2002 – August 2003
Subjects Taught:

• Systems Analysis and Design
• Enterprise Systems
• Projects in Process Engineering
• Organisational Information Systems

Academic (Part time)

School of Information Systems, Faculty of Information Technology, Queensland University of Technology (QUT)
School of Accounting, Faculty of Business, Queensland University of Technology (QUT)

Subjects Taught:

• Information Management
• E-Commerce
• Major Issues in Information Systems
• International and Electronic Business
• Business Information, Analysis and Communication

Selected Consultancies

Committee Memberships:

Invited Visits to other Institutions:

3. Special Recognitions and Memberships

Awards for Teaching

• Recipient of QUT Vice Chancellors Performance award 2009 (for Outstanding Achievement in Teaching - as a member of the Bachelor of Information Technology Core Team)
• Recipient of the Australian Learning and Teaching Council Citation award for 2009 (for excellence in applying compassionate, student-centric approaches to motivate, inspire and support students' learning to become outstanding ICT professionals)
• Recipient of Queensland University of Technology (QUT) Teaching Fellow for 2007–2008 (in recognition of overall teaching and learning leadership)
• Recipient of Faculty of Information Technology Dean’s Excellence in Teaching Award (Individual) for 2006 (in recognition of overall teaching excellence)
• Recipient of Queensland University of Technology Vice Chancellor’s Excellence in Teaching Award — Early Careers Category, 2004 (in recognition of overall teaching excellence)
• Recipient of Faculty of Information Technology Dean’s Excellence in Teaching Award (Team) for 2002 (in recognition of my contributions to innovative curricula design in an emerging field of ICT)
• Nominated for Carrick Awards for Australian University Teaching Awards for Teaching Excellence, 2008
• Nominated for Faculty of Information Technology Students Choice Award, 2003, 2004 and 2006
• Nominated for Faculty of Information Technology Best Tutor Award, 2002
• Nominated for Faculty of Information Technology Best Tutor Award, 2002.

Awards for Research

• Recipient of the Australian Council of Professors and Heads of Information Systems (ACPHIS) Doctoral Thesis Medal, 2007
• Recipient of Queensland University of Technology (QUT)- Accenture IT-Impacts PhD Top-up Stipend, 2005.
• Recipient of Best Paper Award at the Pacific Asian Conference of Information Systems (PACIS) 2004.
• Recipient of SAP - SPIRT Scholarship 2000 – 2001.
• Recipient of APAI Scholarship 2000 – 2002.
• Nominated for the ACM SIGMIS Doctoral Dissertation Award Competition, 2007
• Nominated for Centre for Information Technology Innovation Best Student Award, 2002.

Other Achievements

• Recipient of Griffith Award for Academic Excellence (1998 and 1999).
• Recipient of Golden Key National Honour Society membership (since 1998).
• Completed Myers Brigg Type Indicator (MBTI) training and received accreditation (2002).

Memberships

• Member of the Association of Information Systems (AIS) (since 2001).
• Member of the Australian Computer Society (ACS) (since 2004).
• Member of the Australian Business Process Management Round Table (since 2006)
• Member of the Australasian Society for Computers in Learning in Tertiary Education (ASCILITE) (since 2006)
• Associate Member of ARC Research Network in Enterprise Information Infrastructure (EII) (since March 2006).
• Member of BPM-Collaborations; the Australian BPM Community (previously known as the BPM round table) (since August 2004).
• Member of the BPM Link – Brisbane Chapter (since March 2006).
• Member of the Golden Key National Honour Society (since 1996).
• Advisory member of the Queensland Government Benefit Realisation Network (February 2001 to November 2001)
• Member of the Queensland Business Process Management Forum (since November 2005).
• Member of the Women in IT – WIT association (since June 2003).

4. Research and Scholarship

Publications and Presentations

• Journal Publications

• Bandara W., Gable G., Rosemann, M., (2005) “Factors and Measures of business process modelling: Model building through a multiple case study”, European Journal of Information Systems, 14, p. 347-360.
• Bandara, W., Rosemann, M., (2005) “What are the secrets of successful process modelling?”, French Journal of Strategic Information Systems, NO. 3, Vol 10. p. 47-68).
• Miskon, S., Bandara, W., Fielt, E. & Gable, G. (2010). “Understanding Shared Services: An Exploration of the IS literature”, in the special issue “e-government integration and interoperability services” of the International Journal of E-Services and Mobile Applications (IJESMA). No. 4.

• International Conference Papers (Refereed)
  • Sebastian, R., Stewart, G., Bruce, C., Bandara, W., Rosemann, M., “The Phenomenon of Business Process Management: Practitioners’ Emphasis” to be presented at the 18th European Conference of Information Systems, Pretoria, South Africa, Verona, Italy, June 6-09, 2010.
  • Frolov V, Mengel D, Bandara W, Sun Y, Ma L, (2010) Building an ontology and process architecture for engineering asset management, Proceedings of the 4th World Congress on Engineering Asset Management (WCEAM 2009), p1-12
  • Frolov V, Ma L, Sun Y, Bandara W, (2009) Identifying core functions of asset management, Proceedings of the 3rd World Congress on Engineering Asset Management and Intelligent Maintenance Systems Conference, p1-8
  • Miskon, S., Bandara, W., Fielt, E. & Gable, G. (2009). Understanding Shared Services: An Exploration of the IS Literature. In H. Scheepers and M. Davern (Eds.), Proceedings of the 20th Australasian Conference on Information Systems (ACIS2009), Melbourne, Australia: 373-384
  • Rabaai A, Bandara W, Gable GG, (2009) ERP systems in the higher education sector : a descriptive case study, In H. Scheepers and M. Davern (Eds.), Proceedings of the 20th Australasian Conference on Information Systems (ACIS2009), Melbourne, Australia: 456-470
  • Alibabaei, A., W. Bandara, (2009). Means of Achieving Business Process Management Success Factors. 4th Mediterranean Conference on Information Systems. Athens, Greece.
  • Bandara, W., Heckl, D., Rosemann, M., “Influences of Six-sigma embracement and abandonment (Teaching Case)” in proceedings of the 17th European Conference of Information Systems, Verona, Italy, June 8-10, 2009
  • Bandara, W., Rosemann, M., Davies, I., Tan, H., M., (2007) “A structured approach to determining appropriate content for emerging Information Systems subjects: an example for the BPM curricula design” in proceedings of the Australasian Conference of Information Systems, Toowoomba, Dec 5-6, 2007
  • Stepehson, C., Bandara, W., (2007) “Enhancing Best Practice in Public Health: Using Process Patterns for Business Process Management”, in proceedings of the European Conference on Information Systems (ECIS 2007), June 7-9, St. Gallen, Switzerland.
  • Bandara, W., Indulska, M., Chong, S., Sadiq, S., (2007) “Major Issues in Business Process Management: An Expert Perspective”, in proceedings of the European Conference on Information Systems (ECIS 2007), June 7-9, St. Gallen, Switzerland
  • Sadiq, S., Indulska, M., Bandara, W., Chong, S., (2007) “Major Issues in Business Process Management: A Vendor Perspective”, in proceedings of the Pacific Asian Conference on Information Systems (PACIS 2007), July 4-6, Auckland, New Zealand.
  • Bandara W., Gable G., Rosemann , M., (2006) “Business Process Modeling success: an empirically tested measurement model ”, in proceedings of the International Conference of Information Systems, Dec 10-13, Milwaukee, USA.
  • Bandara W., (2006) “Using NVivo as a research management tool”, in proceedings of Qualitative IT Conference, November 6-9 2006, Brisbane, Australia.
  • Indulska, M., Chong, S., Bandara, W., Sadiq, S., Rosemann., M., (2006) “Major Issues in Business Process Management: An Australian Perspective”, in proceedings of the Australian Conference on Information Systems (ACIS 2006)
  • Aurora, A., Bandara, W., (2006) “IT help desk service improvement- a narrative style case study” in proceedings of the Pacific Asian Conference on Information Systems, Kuala Lampur, Malaysia, July 6-9, 2006.
  • Raduescu, C., Tan, H. M., Jayaganesh, M., Bandara, W., zur Muehlen, M., Lippe, S. (2006) “A Framework of Issues in Large Process Modeling Projects”, in proceedings of the 14th European Conference on Information Systems, Goetesburg, Sweden , 2006.
  • Bandara, W., Rosemann M., Cornes, J.,(2005) “Business Process Redesign in Information Technology Incident Management: A Teaching case”, in proceedings of the 16th Australasian Conference on Information Systems 29 Nov – 2 Dec 2005, Sydney.à Nominated for Best Paper Award.
  • Sedera, W., Rosemann, M., “Succeeding in Process modeling projects: Insights from the Australian Public Sector”, in proceedings of the Information Resource Management Association (IRMA) Conference, San Diego, California, USA, May 15-18, 2005.
  • Lam, Y., S., Sedera, W., “An investigation into the benefits and concerns of using large scale packaged software in the curricula: an Australian perspective”, in proceeding of the Information Resource Management Association (IRMA) Conference, San Diego, California, USA, May 15-18, 2005
  • Sedera, W., Rosemann, M., “Succeeding in Process modeling projects: Insights from a leading Australian Telecommunications Organization”, in proceedings of the Pre- ICIS (International Conference on Information Systems), Washington DC, USA, Dec11-17, 2004.
  • Behrens, S., Sedera, W., “Why do Shadow Systems exist after an ERP Implementation?: Lessons from a Case Study” in Proceedings of the Pacific Asian Conference of Information Systems (PACIS) 2004, July 8-11, Shanghai, China.
  • Sedera, W., Gable., G., Rosemann, M., Smyth, R., “Business Process Modeling Success: insights from a multiple case study”, in proceedings of the Pacific Asian Conference of Information Systems (PACIS) 2004, July 8-11, Shanghai, China.à Received Best Paper Award
  • Taylor, C., Sedera, W.,“Defining the Quality Aspects of Business Process Reference Model” presented at the Australasian Conference of Information Systems (ACIS), Perth, Australia, November 25-27, 2003.
  • Sedera, W., Rosemann, M., Doebeli, G., “A Process Modeling Success model: insights from a case study”, presented at the European Conference of Information Systems (ECIS), Naples, Italy, June 19-22, 2003.
  • Sedera, W., Rosemann, M., Gable, G “Measuring Process Modeling Success”, in proceedings of the European Conference of Information Systems (ECIS), Gdansk, Poland, June 6-8, 2002.
  • Sedera, W., Rosemann, M., Gable, G “Process Modeling for Enterprise Systems: Factors Critical to Success”, in proceedings of the Australasian Conference of Information Systems (ACIS), Coffs Harbour, December 4-8, 2001.
  • Rosemann, M., Sedera, W., Gable, G., “Critical Success Factors of Process Modeling for Enterprise Systems” in proceedings of the Americas Conference on Information Systems (AMCIS), Boston, August 3-5, 2001.
  • Rosemann, M., Sedera, W., Sedera, D., “Testing a Framework for the Quality of Process Models – A Case Study” in the proceedings of the Pacific Asian Conference on Information Systems (PACIS), Seoul, June 21-23, 2001.
  • Sedera, W., Sedera. D, “Industrial Collaborations: A practical approach to teaching Enterprise Resource Planning Systems” In Proceedings of the 4th annual SAP Asia Pacific Institute of higher learning forum, Brisbane, July 23-26, 2000.
  • Rosemann, M., Sedera, W., Sedera D., “Industry oriented education in Enterprise Systems” in Proceedings of the 11th Australasian Conference on Information Systems, Brisbane, 6-8 December, 2000”.

• Book Chapters
• Bandara, W., Guilleman, A., and Coogans, P., (2010) “Prioritizing process improvement projects” in the Handbook on Business Process Management (in press). Springer-Verlag: Berlin et al. Edited by: M Rosemann and J. vom Brocke.
• Jackson-Kokkonen, A., Bandara, W., Rosemann, M., (2010) “Elements of BPM Expertise: A Greater Under-standing BPM Talent and Human Capital” in the Handbook on Business Process Management (in press). Springer-Verlag: Berlin et al. Edited by: M Rosemann and J. vom Brocke.
• Stephenson , C., and Bandara, W., (2009) “A process Architecture approach to manage health process reforms” in the Handbook of Research on Advances in Health Informatics and Electronic Healthcare Applications: Global Adoption and Impact of Information Communication Technologies (in press). Edited By: Khalil Khoumbati, University of Sindh, Pakistan; Yogesh K Dwinvedi, Swansea University, UK; Ardhana Srivastava, Participatory Research in Asia (PRIA), India; Banita Lal, Nottingham Trent University, UK

• Non-refereed publications

• Bandara, W., Nelson K., 2007 “Teaching cases to support authentic learning experiences throughout course curriculum”, presented at the effective teaching and learning conference, Brisbane, Nov 5-6, 2007
• Stephenson, P., Gomez, E., and Sedera. W. “A Faculty-based administrative Support System: Insights from a case study”, Australian Tertiary Education Management Conference, Higher Education Update, Brisbane, 11th March 2005.
• Hung, D., Sedera, W., “Bridging the gap between administration and teaching with the deployment of ‘Duty’ Tutors: insights from a case study”, Australian Tertiary Education Management Conference, Higher Education Update, Brisbane, 11th March 2005

• Doctoral Consortium participation
  • Sedera, W. “Process Modelling Success Factor and Measures” presented at the Doctoral Consortium of the International Conference of Information Systems (ICIS), Seattle, December 11-14, 2003.
  • Sedera, W. “Process Modeling Critical Success Factors and Measures”, presented at the Doctoral Consortium of the 13th Australasian Conference on Information Systems (ACIS), Melbourne, December 3-6, 2002.
  • Sedera, W. “Critical Success Factors of Process Modeling for Enterprise Systems” presented at the Doctoral Consortium of the Pacific Asian Conference on Information systems (PACIS), Seoul, June 19-20, 2001

• International Workshops

• Schallert, M., Sedera, W., “Enhancing the Information Systems Curriculum by integrating Process Engineering concepts”, accepted to be presented at the Australasian Conference of Information Systems (ACIS), Melbourne, December 2002).

• Other selected presentations
  • Bandara, W., (2010) “Understanding the Business Process Management Common Body of Knowledge”, invited guest speaker at the Process Days Conference, Sydney, (July 28-29, 2010)
  • Bandara, W., and Marjanovik. O., (2009) Panel presentation on “Teaching Business Process Management in Australia” presented at the 20th Australasian Conference of Information Systems, Melbourne, Australia, Dec 2-4, 2009
  • Bandara, W., and Chircu, A., (2009) Panel presentation on “Business Process Management Education in academic: its status, its challenges and its future” presented at the 17th European Conference of Information Systems, Verona, Italy, June 8-10, 2009
  • Wasana Bandara. “Applying Process Modelling for Pandemic Planning”, Workshop conducted to Homeland Security, Canberra, Australia, Oct 19th, 2006.
  • Wasana Bandara. “Process Modeling Critical Success Factors and Measures: insights from a Global survey ”, Presented at Australian Process Days conference, Sydney, 2005 - (Invited speaker)
  • Wasana Bandara. “Process Modeling Critical Success Factors and Measures: insights from a Global survey ”, Presented to the Brisbane Business Process Management (BPM) Forum, 2005 - (Invited speaker)
  • Wasana Bandara. “Planning for Teaching Excellence in IT” Faculty of IT, Teaching and Learning discussion panel, November 2005, Queensland University of Technology (QUT), Brisbane - (Invited panel member)
  • Wasana Sedera. “Process Modeling Critical Success Factors and Measures: insights from a case study”, Presented at Australian Process Days conference, Sydney, 2004 - (Invited speaker)
  • Wasana Bandara. “Process Modeling Critical Success Factors and Measures: insights from a Global survey ”, Presented at IQPC – Business Process Management conference, Sydney, 2004 - (Invited speaker)
  • Wasana Bandara. “Designing for success in Innovative IT Teaching” Faculty of IT, Teaching and Learning forum, March 2004, Queensland University of Technology (QUT), Brisbane - (Invited speaker)
  • Wasana Bandara. “How to use NVivo 2.0 as an effective Qualitative research management tool”. Presented at Centre of Philanthropy and non-profit studies, Queensland University of Technology (QUT), November, 2004, Brisbane - (Invited speaker)
  • Wasana Sedera. “Process Modeling: Success Factors and Measures”, Presented at a workshop at the IIM conference (2001), Brisbane. Workshop titled “Process modeling for the 21st Century” -(Invited speaker

Research Grants

ARC Research (2003-2005)

Title: “Modeling in the Large”

Funding: ARC linkage
2005: $89,819
2003: $91,885
2004: $48,296
…plus contributions (cash and in-kind) from the industry partner
Chief Investigators: Prof Michael Rosemann, Prof. Peter Green (University of Queensland (UQ)), Prof. Graeme Shanks (Monash) and Ms Wasana Bandara (Queensland University of Technology (QUT))
Partner Investigators: Assist. Prof Michael zur Muehlen (Stevens Institute of Technology) and Dr. Wasim Sadiq (SAP Research)
Project Summary:
Business modelling supports a variety of approaches, which are currently of significant interest for Australian organisations. This includes business process management, risk management or Enterprise Architecture design. The trend to have centralised and integrated business modelling leads to projects with a high number of models, modellers, users, and modelling purposes. This phenomenon is called modelling in the large. This research project explores the major issues within these projects and develops improved modelling techniques and project management approaches for large modelling initiatives. The outcomes will streamline the design, integration, maintenance and communication of models with a focus on Enterprise Systems.

As a chief investigator of the project, my role includes active participation in the study design, data gathering, analysis and reporting. I am also the mentor to the research assistant and three Doctoral students [Hui Min Tan (Queensland University of Technology - QUT), Malini Jayaganesh (Monash) and Corina Raduescu(University of Queensland (UQ))] who are sponsored by this project.

ARC Research in Enterprise Information Infrastructures (2005)

Title: Taskforce on Service Computing and Business Process Management
Funding: ARC Taskforce - $ 50,000
Chief Investigators (BPM core group): Dr. Marta Indulska [University of Queensland (UQ)], Dr, Shazia Sadiq [University of Queensland (UQ)], Dr. Sandy Chong (Curtin University) and Dr Wasana Bandara [Queensland University of Technology (QUT)]
Project Summary:
This project will consolidate, analyse and further explore the major issues related to Business Process and Service Management, and arrive at a set of success factors for sustainable business process and service technologies. The project will apply a number of research methods (survey, Delphi study, and focus groups) and use established contacts to key organizations in order to derive a research portfolio in this area. Such a portfolio can be used for evaluative and directive purposes for future EII-related research. The project will also aim to contribute to the body of research in the related fields of service composition, service transaction management, web service modelling, adaptive service management, and grid services. Research on these and related topics will be partially guided by the preliminary results of the identified major issues in Business Process and Service Management. The contributions will be in the form of publication of journal and/or conference papers and organization of a workshop to foster the exchange of research ideas and creation of further research collaboration.

As a chief investigator of the project, my role includes active participation in the study design, data gathering, analysis and reporting. I also provide administration support to the project leader on ad-hoc basis.

Faculty of Science and Technology – Teaching and Learning Grant (2009)

Title: Studying at Uni – Improving Student Study Skills
Funding: $ 10,000
Chief Investigators: Mr Richard Thomas, Dr Wasana Bandara, Mr Malcolm Corney, Dr Daniel Johnson, Ms
Donna Teague, Dr Dian Tjondronegoro
Project Summary:
The focus of this project is to improve student learning outcomes by embedding activities in first year units to improve students’ study skills. The primary goals for this project are to: gain a better understanding of the different student cohorts in FaST, make students more aware of their existing study skills, and improve student study skills to better prepare them for studying in a university environment. A range of approaches including focus groups, action research and interviews will be applied in this project

As a chief investigator of the project, my role includes active participation in the study design, data gathering, analysis and reporting. I also provide project management support for the project.